Tips Mempertahankan kepuasan pelanggan

Mempertahankan kepuasan pelanggan
Membangun dan mempertahankan kepuasan pelanggan membantu Anda membangun reputasi yang solid sebagai penjual dapat dipercaya di eBay. Pada akhirnya, reputasi yang baik membantu mendorong aktivitas penjualan Anda.


Menyediakan pelayanan adalah bagian penting dari kesuksesan Anda Jual. Perlu diingat bahwa harga daftar dari Penjual yang secara konsisten memberikan layanan yang besar dan mengikuti praktik terbaik dipromosikan dalam pertandingan terbaik tetap, dan penjual yang tidak memenuhi standar kinerja minimal Penjual telah mengurangi visibilitas lelang-gaya mereka dan daftar harga tetap. Pelajari lebih lanjut tentang meningkatkan peringkat rinci Penjual Anda.
Layanan Pelanggan yang hebat dan harga yang wajar dan biaya pengiriman memainkan peran penting dalam menentukan posisi Anda di terbaik Match.
Praktek baik yang membantu Anda mempromosikan kepuasan meliputi:
Secara akurat menggambarkan kondisi, ukuran dan kualitas item
Memiliki kebijakan yang jelas kembali. Jika Anda menerima kembali, menentukan kebijakan pengembalian untuk penjualan internasional dalam deskripsi Item, jika berbeda dari kebijakan Anda kembali untuk penjualan kepada pembeli yang terletak di negara Anda.
Menghormati syarat ketika Anda menerima pembayaran untuk item pada akhir sukses penjualan
Segera pengiriman item dengan kemasan yang sesuai, termasuk slip pengepakan, setelah pembayaran diterima
Menanggapi segera dan sopan pertanyaan dari pembeli
Berkomunikasi dengan pembeli tentang Kapan barang akan kapal
Mengeluarkan pengembalian dana secara tepat waktu jika Anda menerima pengembalian atau ketika ada masalah dengan pengiriman
Dengan cepat menyelesaikan masalah langsung dengan pembeli sehingga pembeli tidak perlu menghubungi kami. Jika pembeli membuka kembali atau pengembalian dana permintaan, menjawab dengan cepat dan mengatasi masalah pembeli.

28 thoughts on “Tips Mempertahankan kepuasan pelanggan

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